Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to our courier's portal.
What is the returns policy for Thomson Carter products?
We offer a 30-day return policy for unopened and unused items. Due to hygiene standards, we cannot accept returns on beauty products that have been opened or tested.
Are your beauty products cruelty-free?
Yes, Thomson Carter is committed to ethical beauty. None of our products or ingredients are tested on animals, and we are proud to be 100% cruelty-free.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How should I store my products to ensure longevity?
To maintain the integrity of our formulas, we recommend storing your products in a cool, dry place away from direct sunlight and extreme temperature fluctuations.